How is eNPS calculated?

Count the answers of 9 and 10 as promoters and the answers of 0 to 6 as detractors. Divide each count by the total number of answers, and subtract the detractor share from the promoter share. The result runs from minus 100 to plus 100. Passives (7 and 8) count in the total and in neither share.

What is a good eNPS score?

Qualtrics calls 10 to 30 good, Lattice calls +10 to +30 healthy and +50 and over exceptional, and Workleap calls above 50 excellent and below 0 urgent. Culture Amp's 2026 benchmark puts the median at 17 across about 5,000 organizations, so a score of +20 is above most companies.

What is the difference between NPS and eNPS?

The same formula with a different question. NPS asks customers whether they would recommend a product; eNPS asks employees whether they would recommend the company as a place to work. Bain notes that employee scores are often substantially lower than customer scores, so the two do not compare.

How often should we ask the eNPS question?

At a steady cadence, so each result compares with the last. Bain reports monthly as the most common, Workleap asks it every 90 days in its pulse, and Lattice suggests quarterly or twice a year. OrgOrg's engagement survey asks the recommend statement on its seven-point scale, confidential, with the results released on a date you set.

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eNPS calculator: the score, the formula, and what a good score is

An eNPS calculator with the formula shown and the bands sourced. Enter the counts of promoters, passives, and detractors from your survey. Get the employee Net Promoter Score and where it sits against what Qualtrics, Lattice, Workleap, and Culture Amp publish.

Promoters (9 and 10)Passives (7 and 8)Detractors (0 to 6)

+45eNPS

Strong. Above the 10 to 30 band that Qualtrics calls good, and well above the median of 17 that Culture Amp measured across about 5,000 organizations in 2026.

60% promoters minus 15% detractors, from 40 answers. Passives count in the total and not in either share.

+50 to +100Exceptional. Lattice calls 50 and over exceptional, and Workleap calls it excellent. Few companies hold it over time.
+30 to +49Strong. Above the 10 to 30 band that Qualtrics calls good, and well above the median of 17 that Culture Amp measured across about 5,000 organizations in 2026.
+10 to +29Good. Qualtrics calls 10 to 30 good, and Lattice calls it healthy with room to improve. The Culture Amp median of 17 sits here.
0 to +9Room to improve. More promoters than detractors, but not many. Workleap labels 0 to 10 as room for improvement.
-100 to -1Needs attention. More detractors than promoters. Workleap labels a score below 0 as urgent attention required.

How to use it

Ask the question. On a scale of 0 to 10, how likely are you to recommend this company as a place to work? One question, one scale, every employee.
Count the three groups. Promoters answered 9 or 10. Passives answered 7 or 8. Detractors answered 0 to 6. Enter the three counts.
Read the score. The share of promoters minus the share of detractors, from minus 100 to plus 100. Passives count in the total and in neither share.
Place it on the bands. The table shows what the survey vendors call good, strong, and exceptional, with the median of a 2026 benchmark for comparison.

The eNPS formula

The employee Net Promoter Score takes the Net Promoter Score that Bain built for customers and asks it of employees. The question is how likely you are to recommend this company as a place to work, from 0 to 10. The answers fall into three groups. Promoters gave 9 or 10, passives 7 or 8, and detractors 0 to 6.

The score is the percentage of promoters minus the percentage of detractors. Forty answers with 24 promoters and 6 detractors give 60 percent minus 15 percent: an eNPS of +45. Passives pull the score toward zero because they count in the total and in neither share.

What a good eNPS score is

The vendors publish bands, and they agree more than they differ. Qualtrics writes that an organization wants to be as far above 0 as possible, and that a score of 10 to 30 is good. Lattice calls +10 to +30 healthy with room to improve, and +50 and over exceptional. Workleap calls a score above 50 excellent and a score below 0 one that needs urgent attention.

A benchmark gives the bands their scale. Culture Amp's 2026 benchmark, from about 5,000 organizations surveyed between July 2025 and June 2026, puts the median eNPS at 17. Lattice's own data showed its customers' eNPS fall from 33.3 in 2022 to 24.8 in 2023. A score of +20 is above the median; a score of +50 is rare.

What the score cannot tell you

One question gives one number, and a number from a small team moves a lot. Qualtrics states that most teams are not big enough for a meaningful eNPS, and that subtracting one share from another widens the margin of error. Read a team of eight as a signal, not a score.

The score says how people feel, not why. Pair the question with the themes of an engagement survey (the manager, the tools, the goals, the workload), and ask it at a steady cadence. Bain reports monthly as the most common, Workleap asks every 90 days, and Lattice suggests quarterly or twice a year. Compare each survey with the last one, not with another company.

Sources

Bain, the Net Promoter System: measuring your score: https://www.netpromotersystem.com/about/measuring-your-net-promoter-score/ (read 2026-10-31).

Qualtrics: how to measure employee engagement: https://www.qualtrics.com/articles/employee-experience/measure-employee-engagement/ (read 2026-10-31).

Lattice: what is employee Net Promoter Score: https://lattice.com/articles/what-is-employee-net-promoter-score-enps (read 2026-10-31).

Workleap: the employee Net Promoter Score guide: https://workleap.com/blog/employee-net-promoter-score-guide (read 2026-10-31).

Culture Amp: the 2026 benchmark, all industries: https://www.cultureamp.com/science/insights/all-industries-global (read 2026-10-31).

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Frequently asked questions

How is eNPS calculated?: Count the answers of 9 and 10 as promoters and the answers of 0 to 6 as detractors. Divide each count by the total number of answers, and subtract the detractor share from the promoter share. The result runs from minus 100 to plus 100. Passives (7 and 8) count in the total and in neither share.
What is a good eNPS score?: Qualtrics calls 10 to 30 good, Lattice calls +10 to +30 healthy and +50 and over exceptional, and Workleap calls above 50 excellent and below 0 urgent. Culture Amp's 2026 benchmark puts the median at 17 across about 5,000 organizations, so a score of +20 is above most companies.
What is the difference between NPS and eNPS?: The same formula with a different question. NPS asks customers whether they would recommend a product; eNPS asks employees whether they would recommend the company as a place to work. Bain notes that employee scores are often substantially lower than customer scores, so the two do not compare.
How often should we ask the eNPS question?: At a steady cadence, so each result compares with the last. Bain reports monthly as the most common, Workleap asks it every 90 days in its pulse, and Lattice suggests quarterly or twice a year. OrgOrg's engagement survey asks the recommend statement on its seven-point scale, confidential, with the results released on a date you set.